Do patients need to download an app?
No. Patients use WhatsApp, which is already on their phone. They message your clinic’s number and get a menu of what they can do.
What if the bot doesn’t know the answer?
It never guesses. Patients can send the question to the doctor, who replies from the app, and the answer reaches the patient on WhatsApp in their own language.
Which languages does it support?
English and 13 Indian languages: Hindi, Bengali, Marathi, Telugu, Tamil, Gujarati, Urdu, Kannada, Odia, Malayalam, Punjabi, Assamese and Maithili. Patients can also write in Hinglish.
Do the doctor and front desk need a computer?
No. The app and website work on phones, tablets and laptops. Doctors also accept booking requests straight from WhatsApp.
We have several doctors. Does each one need a separate number?
No. One WhatsApp number serves the whole clinic. Patients choose a department or ask for a doctor by name, and each doctor sees only their own requests.
Who sets it up?
Our team does: your WhatsApp number, doctors, OPD hours and FAQs, plus training for your staff. We support you after go-live too.
Will our WhatsApp number get banned?
We use Meta’s official WhatsApp Business Platform with your clinic’s own verified number, not unofficial bulk-sending tools. Patients message you first, and reminders and doctor requests use Meta-approved templates.
Is patient data safe?
Each clinic’s data is kept separate, staff see only what their role needs, and incoming chat messages are deleted after 7 days. See Privacy and safety above for details.
Our staff aren’t very tech-savvy. Can they use it?
Yes. Patients only use WhatsApp, and doctors can accept requests from WhatsApp too. We train your front desk on the app during setup and support them after go-live.
We already use clinic software. Do we have to replace it?
No. care NABUAI runs your WhatsApp front desk alongside whatever you use for billing or records. Talk to our team about how bookings should flow between them.
Can we keep our existing clinic number?
Often, yes. Our team checks your number during setup and helps you connect it, or a new number, to the WhatsApp Business Platform.
How quickly can we start?
Set up your clinic within minutes on a call with our team. Meta also reviews your clinic’s display name, which can take a little longer, and we handle that for you.
How is pricing calculated?
A single-doctor clinic pays ₹1,500 a month or ₹15,000 a year. Clinics with more doctors pay ₹1,000 per doctor a month, or ₹10,000 per doctor a year. Five doctors come to ₹5,000 a month or ₹50,000 a year.